FAQ

Technically yes. We believe in giving great clothes a second chance, so we thoroughly source every garment in secondhand markets and vintage vendors in Europe. Gemme Collective garments have traces of previous life and small imperfections that we are happy to keep as there is beauty to them. That said, every Gemme Collective piece undergoes repair, remake and cleaning procedures to make sure they feel new and are safe for use.

Upcycling is a creative and sustainable approach to recycling and reusing materials to give them a new and often improved purpose. It involves taking discarded or unused items and transforming them into something of higher value, utility, or aesthetics without breaking them down into their original raw materials.

Deadstock refers to brand-new, unused, and often vintage material that were manufactured but never used by brands or sold to consumers. These fabrics are typically stored in a warehouse, stockroom, or storage facility for an extended period of time.

All our products are produced and/or upcycled in our micro factory in central Stockholm.

At Gemme Collective, our garments are tailored in EU sizes, ranging from 34 to 44, or XS to L. We intentionally design most of our styles with a loose or relaxed fit, accommodating a broader size spectrum based on individual styling preferences. For context on fitting, please refer to our size recommendations and the model’s measurements provided in the product description.

As each product is unique, we also provide customization services upon request. For such inquiries, reach out to us at customize@gemmecollective.com

Yes in more ways than one. First we offer our core collection in customized measurements — you can find the full selection in the shop. Second, by customizing existing garments, you can address issues like size, fit, or style preferences without discarding the old clothing. So on top of our customizable core collection we also offer a customization service for whatever garment you already have in your closet. Just email us at customize@gemmecollective.com and we will see what we can do.

The products and sizes displayed on our web store reflect what we currently have in stock. As all our products are unique and one of a kind, they are out of stock when sold. However we have several garments in the same silhouettes and quality. If you wish to receive further information regarding your favorite style, please reach out to us.

Gemme Collective ships to all the EU countries as well as to the UK and US.

Return the product(s) as soon as reasonably practicable, but no later than 14 days after receiving your parcel. Made to order and customized items are not refundable.

1. Email us at returns@gemmecollective.com and include your order number. We would appreciate your feedback on why you are not satisfied with the product(s).
2. Place the product(s) in the original shipping box or bag, or any other solid carton box or plastic bag.
3. Include the return form (if applicable) inside the box or bag.
4. Close the box or bag and tape it securely.
5. Affix the return label you received with the delivery (if applicable) on the package, covering the previous information.
6. Return the package to your nearest delivery point.

Please note that you are responsible for the item until we have received it. Therefore, you should use a trackable shipping method and keep a copy of your shipping receipt for your records. Additionally, if applicable, clearly mark the package as “RETURN” on any customs paperwork and declare the correct value of the goods. Packages not marked this way or declared at zero value may experience delays or incur import duties.

You are responsible for the shipping charges when returning products in accordance with your cancellation rights. We will not refund any additional duties, taxes, or charges that may be incurred in relation to a return.